IT Helpdesk Support

  • Wycliffe Bible Translators
  • Remote (anywhere)
  • May 12, 2021
Full time Customer Service Information Technology Bible Trans/Literacy Nonprofit-Christian Ministry

Job Description

Having problems with your computer can be incredibly frustrating. But knowing there is someone to help can make all the difference in the world.

As a volunteer or supported* IT helpdesk support specialist, you will not only be a voice of hope in times of stress, but you will make a critical difference in Bible translation projects all around the world!

Today, over 2000 people groups, 170 million people, still don’t have the Bible translated into their languages! Wycliffe USA believes the Word of God can transform lives when people hear it in their own language or form, and we urgently need you to join the team!

Job Location: Global (remote)

Regardless of where you live, you must be legally authorized to work in the United States as per U.S. employment laws.

Every day is interesting! You will be the point of contact for customer support requests relating to hardware and software, telephone, network, operating systems, printing, and Internet access problems. One day you might respond to, prioritize, evaluate, and resolve problems, error messages or new applications. Later you could develop resources like help sheets or other articles to help end users and other IT staff and analyze trends to prevent future issues.

This job might be for you if…

  • You are a problem-solver and love diagnosing and fixing IT-related problems.
  • You have thrived for 2-3 years with relevant IT experience.
  • You are a team player and enjoy working on a global team. 

It’s a bonus if…

  • You have customer service experience. 

*ABOUT SUPPORTED POSITIONS

Supported staff (missionaries) with Wycliffe Bible Translators USA are members of a faith-based organization. If you become a member, you will receive extensive training and helpful tools to raise a team of prayer and financial partners in ministry; the gifts given to the preference of your ministry account provide for your salary, benefits and ministry-related expenses.

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