Ronald McDonald House Charities of Chicagoland and Northwest Indiana
Chicago, IL, USA, Hines, IL, USA, Oak Lawn, IL, USA
SUMMARY
The Overnight House Manager is responsible for coordinating the effective operations of three Ronald McDonald Houses (within a 20-mile radius of each other), with split assignment across the RMHC-CNI system. Areas of responsibility include supporting the needs of families during the overnight hours, responding to crisis situations as needed, ensuring the facility is clean, safe and secure as well as ensuring all systems are functioning properly. Additional responsibilities include ensuring contracted staff are completing duties, as assigned. This position is usually the sole staff member in charge of a House during his/her shift.
RMHC-CNI is currently hiring for three different overnight roles across the charity. Please only apply for the role(s) you feel best fits your situation.
SCHEDULE AND PROGRAM LOCATIONS
Position 1:
These are the required hours and days for the 36 hour a week position . The ability to work some major holidays is required .
Saturday into Sunday, 11p-7:30a: RMH near Lurie Children’s Hospital
Sunday into Monday, 10p-8:30a: RMH near Loyola University Medical Center
Wednesday into Thursday, 11p-7:30a: RMH near Lurie Children’s
Thursday into Friday, 10p-8:30a: RMH near Advocate Children’s
RMH near Lurie Children’s: 211 E. Grand Ave, Chicago, Il.
RMH near Loyola University Medical Center: Tripp Ave & 1 Airmail Road, Hines Il.
RMH near Advocate Children’s Hospital: 4410 W. 93rd Street, Oak Lawn, Il.
Please note: The House location you are assigned to work may shift to another depending on the coverage needs of all five House programs.
Position 2:
These are the required hours and days for the 40 hour a week position. The ability to work some major holidays is required .
Monday into Friday 10pm-8:30am- RMH near Loyola University Medical Center: Tripp Ave & 1 Airmail Road, Hines Il.
Please note: The House location you are assigned to work may shift to another depending on the coverage needs of all five House programs.
Position 3:
These are the required hours and days for the 40 hour a week position. The ability to work some major holidays is required .
Sunday into Thursday, 10pm-8:30am- RMH near Advocate Children’s Hospital: 4410 W. 93rd Street, Oak Lawn, Il.
Please note: The House location you are assigned to work may shift to another depending on the coverage needs of all five House programs.
ESSENTIAL JOB FUNCTIONS
Execute defined policies and procedures for the program assigned (RMH near Advocate Childrens, RMH near Loyola University Hospital or RMH near Lurie Childrens Hospital.)
Act as liaison to hospitals to process referrals/reservations. Explain/clarify program policies and procedures to guests and referring partners and build positive working relationships.
Welcome guest families, complete check in paperwork, and provide tours/orientation.
Provide and assist families with information, directing them to resources, activities or amenities.
Perform regular rounds throughout shift to ensure the building is secure & identify maintenance needs, logging issues as appropriate.
Check to ensure all systems, such as camera and key access, are functioning properly.
Perform light housekeeping duties including resetting the kitchen, stocking supplies, emptying trash, dishes, bed-making, etc.
Complete laundry related tasks as needed.
Assist with statistics for program by inputting daily occupancy records.
Track guest donations & complete data entry for in-kinds as needed.
Respond as necessary to emergency situations such as facility related issues, medical emergencies for guests and/or conflicts requiring intervention and/or law enforcement.
Encourage adherence to program guidelines and coordinate a solution when issues occur.
Complete Incident Reports in a timely manner & inform staff members of any unusual incidents.
Management of contractor relationships & daily accountability for security & overnight cleaning.
Complete special projects as assigned by Program Director.
Set up grab and go breakfast items and prep coffee station for morning guests.
Track inventory for House supplies and communicate excess/identify needs Chapter-wide.
Be knowledgeable of the program location security system and features (i.e. Key card access system, camera system, facility related shut off valves, etc.).
Other duties as assigned.
EDUCATION AND EXPERIENCE – An equivalent combination of education, training and experience will be considered.
Bachelors degree in social work, psychology, business administration, non-profit management, or related field preferred
2 years of relevant experience in residential program preferred.
KNOWLEDGE, SKILLS AND ABILITIES which may be representative, but not all-inclusive of those commonly associated with this position.
Must be a self-starter with the ability to multitask and function effectively under pressure.
Ability to think proactively and respond appropriately.
Ability to establish and maintain effective relationships with staff, employees, and the general public; ability to represent the charity effectively both verbally and in written form.
Experience managing multiple projects concurrently, demonstrating a sense of urgency, results orientated and meets deadlines
Effective communication, writing and grammar skills, paying great attention to detail.
Proficient with computer database, word processing and publishing programs. Experience using Raisers Edge software helpful.
Compassionate and caring individual, aligned to our mission and standard of care.
WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Exposed to moderate noise levels
Frequent interruptions, ability to multitask key.
Regular and predictable attendance is required.
PHYSICAL ABILITIES that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate sedentary office work. Frequently required to sit.
Reliable transportation with the ability to travel to other program sites as needed
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
Must be physically capable of carrying 35 lbs.
SUMMARY
The Overnight House Manager is responsible for coordinating the effective operations of three Ronald McDonald Houses (within a 20-mile radius of each other), with split assignment across the RMHC-CNI system. Areas of responsibility include supporting the needs of families during the overnight hours, responding to crisis situations as needed, ensuring the facility is clean, safe and secure as well as ensuring all systems are functioning properly. Additional responsibilities include ensuring contracted staff are completing duties, as assigned. This position is usually the sole staff member in charge of a House during his/her shift.
RMHC-CNI is currently hiring for three different overnight roles across the charity. Please only apply for the role(s) you feel best fits your situation.
SCHEDULE AND PROGRAM LOCATIONS
Position 1:
These are the required hours and days for the 36 hour a week position . The ability to work some major holidays is required .
Saturday into Sunday, 11p-7:30a: RMH near Lurie Children’s Hospital
Sunday into Monday, 10p-8:30a: RMH near Loyola University Medical Center
Wednesday into Thursday, 11p-7:30a: RMH near Lurie Children’s
Thursday into Friday, 10p-8:30a: RMH near Advocate Children’s
RMH near Lurie Children’s: 211 E. Grand Ave, Chicago, Il.
RMH near Loyola University Medical Center: Tripp Ave & 1 Airmail Road, Hines Il.
RMH near Advocate Children’s Hospital: 4410 W. 93rd Street, Oak Lawn, Il.
Please note: The House location you are assigned to work may shift to another depending on the coverage needs of all five House programs.
Position 2:
These are the required hours and days for the 40 hour a week position. The ability to work some major holidays is required .
Monday into Friday 10pm-8:30am- RMH near Loyola University Medical Center: Tripp Ave & 1 Airmail Road, Hines Il.
Please note: The House location you are assigned to work may shift to another depending on the coverage needs of all five House programs.
Position 3:
These are the required hours and days for the 40 hour a week position. The ability to work some major holidays is required .
Sunday into Thursday, 10pm-8:30am- RMH near Advocate Children’s Hospital: 4410 W. 93rd Street, Oak Lawn, Il.
Please note: The House location you are assigned to work may shift to another depending on the coverage needs of all five House programs.
ESSENTIAL JOB FUNCTIONS
Execute defined policies and procedures for the program assigned (RMH near Advocate Childrens, RMH near Loyola University Hospital or RMH near Lurie Childrens Hospital.)
Act as liaison to hospitals to process referrals/reservations. Explain/clarify program policies and procedures to guests and referring partners and build positive working relationships.
Welcome guest families, complete check in paperwork, and provide tours/orientation.
Provide and assist families with information, directing them to resources, activities or amenities.
Perform regular rounds throughout shift to ensure the building is secure & identify maintenance needs, logging issues as appropriate.
Check to ensure all systems, such as camera and key access, are functioning properly.
Perform light housekeeping duties including resetting the kitchen, stocking supplies, emptying trash, dishes, bed-making, etc.
Complete laundry related tasks as needed.
Assist with statistics for program by inputting daily occupancy records.
Track guest donations & complete data entry for in-kinds as needed.
Respond as necessary to emergency situations such as facility related issues, medical emergencies for guests and/or conflicts requiring intervention and/or law enforcement.
Encourage adherence to program guidelines and coordinate a solution when issues occur.
Complete Incident Reports in a timely manner & inform staff members of any unusual incidents.
Management of contractor relationships & daily accountability for security & overnight cleaning.
Complete special projects as assigned by Program Director.
Set up grab and go breakfast items and prep coffee station for morning guests.
Track inventory for House supplies and communicate excess/identify needs Chapter-wide.
Be knowledgeable of the program location security system and features (i.e. Key card access system, camera system, facility related shut off valves, etc.).
Other duties as assigned.
EDUCATION AND EXPERIENCE – An equivalent combination of education, training and experience will be considered.
Bachelors degree in social work, psychology, business administration, non-profit management, or related field preferred
2 years of relevant experience in residential program preferred.
KNOWLEDGE, SKILLS AND ABILITIES which may be representative, but not all-inclusive of those commonly associated with this position.
Must be a self-starter with the ability to multitask and function effectively under pressure.
Ability to think proactively and respond appropriately.
Ability to establish and maintain effective relationships with staff, employees, and the general public; ability to represent the charity effectively both verbally and in written form.
Experience managing multiple projects concurrently, demonstrating a sense of urgency, results orientated and meets deadlines
Effective communication, writing and grammar skills, paying great attention to detail.
Proficient with computer database, word processing and publishing programs. Experience using Raisers Edge software helpful.
Compassionate and caring individual, aligned to our mission and standard of care.
WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Exposed to moderate noise levels
Frequent interruptions, ability to multitask key.
Regular and predictable attendance is required.
PHYSICAL ABILITIES that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate sedentary office work. Frequently required to sit.
Reliable transportation with the ability to travel to other program sites as needed
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
Must be physically capable of carrying 35 lbs.
