Illinois Department of Human Services
East St. Louis, IL
Apr 17, 2026
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To be considered, applicants must apply through our official website: https://illinois.jobs2web.com/job-invite/54814/
Job Requisition ID: 54814
Opening Date: 04/08/2026
Closing Date: 04/21/2026
Agency: Department of Human Services
Class Title: REHABILITATION CASE COORD I (38141)
Skill Option: UMP Certificate
Bilingual Option: None
Salary: Anticipated Salary $4,004-$5,245/month ($48,048-$62,940/year)
Job Type: Salaried
Category: Full Time
County: St. Clair
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Position Overview
The Division of Rehabilitation Services (DRS) is the state’s leading division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. The Division of Rehabilitation Services is seeking to hire a Rehabilitation Case Coordinator who is self-motivated and detail-oriented individual with strong communication skills who will work with counselor(s) and the case management system to determine daily priority of customer service delivery. This position collects, reviews and processes Individual Provider (IP) time sheets, vendor bills and payments and triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers. The Rehabilitation Case Coordinator assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program. Demonstrates commitment to valuing diversity, equity, accessibility, and racial justice by contributing to an inclusive working environment.
Essential Functions
- Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
- Collects, reviews and processes Individual Provider (IP) time sheets bi-monthly.
- Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.
- Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to the completion of four (4) years of high school.
- Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
*Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Conditions of Employment
- Requires ability to travel for training.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.
Headquarter Location: 601 James R Thompson Blvd, East St. Louis, Illinois, 62201
Division of Rehabilitation Services
Bureau of Customer and Community Field Services
Region 5
Work County: St. Clair
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Social Services
About Illinois Department of Human Services
The Department of Human Services is one of Illinois' largest agencies, with more than 14,000 employees. Illinois created IDHS in 1997, to provide our state's residents with streamlined access to integrated services, especially those who are striving to move from welfare to work and economic independence, and others who face multiple challenges to self-sufficiency. IDHS is proud of its diversity, efficiency, and the services that the agency and its community partners provide to Illinois citizens.